General Questions
Who can use the CMX Portal?
CMX services are not available in all countries. Contact your sales representative to find out if CMX services are available in your country. Here you can find a video tutorial:
In what languages is the service available via the portal?
The portal is available in German and English.
Is special software required to use the portal?
No, it is a web application that only requires Internet access.
Can I use the CMX Portal on a mobile device (e.g. smartphone or tablet)?
The current version of the CMX Portal is intended to run on desktop computers and laptops with a minimum resolution of 1366×768 pixels and mouse or touchpad control. Touch display interactions are not fully supported.
Which browsers are supported?
Chrome, Firefox, Safari and Edge are supported.
Are there any costs involved in registering on the portal?
No, registration is free of charge.
How long does it take until I receive the requested products?
The duration of the design phase is individual and sometimes depends on your availability. From the time of the final design approval it takes about 5 to 10 working days until the products are shipped.
What URLs does the CMX Portal need to access? (Whitelist)
Please check our Whitelisting Instructions.
Registration and Login
Why is my mobile number required to register on the portal?
Your mobile number is required for 2-factor authentication. The General Data Protection Regulation requires the protection of personal data relating both to the patient and to you as a registered user. Here you can find a video tutorial:
How long does it take to activate my account for login?
Once you have completed the registration, it will take a maximum of three working days to activate your account.
How do I proceed if I forgot my password?
On the Login page you will find the button “Forgot password”. Click the button and start setting a new password.
Case Initiation
What are the requirements for the image data?
The data must not be older than 4 months. Recommended slice thickness and further information about CMX can be found here.
In what format can I upload the image data on the portal?
All files must be zipped and uploaded in the ZIP format. Here you can find a video tutorial:
CMX Upload DICOM Data Windows Version
CMX Upload DICOM Data Mac Version
Can I upload the image data anonymized?
Yes, but the first name, last name and date of birth are required for identification. Medartis will handle this information confidentially. The patient must have explicitly consented to the data being passed on to Medartis. For further information please refer to the Privacy Notice.
Why do I have to provide information on the particular case and specify the requested service?
From a medical law perspective, case initiation is a prescription for the production of a custom-made device for a specific patient known by name. These details are formal minimum requirements.
What are the next steps after I have initiated a case?
The uploaded data will be checked and a CMX designer will contact you.
Design Phase
How can I leave comments on the 3D models?
You can leave a comment by clicking on the "Comment"-button on the right in the section "Tools". After that, click on the model to place the comment in a specific area. Here you can find a video tutorial:
How will I be informed about the status of my case?
You will receive a message in the chatbox on the portal as well as an email.
How does the design approval process work?
First, the 3D data is approved. You give the final approval with the digital signature of the design approval document.